Intrapreneur Vs. Entrepreneur


Many organizations want to experience the benefits of an internal culture that is entrepreneurial in nature. What they really want is what many refer to as intrapreneurialism. When it comes to entrepreneurship and intrapreneurship, there are differences and similarities. For purposes of this blog post, I’m focusing not on the funding, capitalization, ownership issues, as … Read more

What Is and Isn’t Entrepreneurship


Organizations talk more and more about creating a culture of entrepreneurship. I thought I would share my thoughts about what is and isn’t entrepreneurship–at least how I see it. Consider the following: This is more than just engaging people—and it’s far beyond employee satisfaction. But it does create those fruits. This is not about empowering … Read more

Curious George–as well as Margret and Hans

Anatomy of Curiosity

You’re probably familiar with this storybook character: Children for generations have loved the Curious George books and have treasured not only reading them but ultimately to their children and grandchildren. The stories open up to adventures that allow children to explore–and ultimately develop their curiosity. We would do we to have more curiosity in the … Read more

Customer Advocacy: A Tale of Theme Parks

The Logo for Disney's America Theme Park, once planned for the DC area.

In my last previous article I spoke of customer advocacy in government. I spoke of different ways you could create greater advocacy. I also spoke about the need for feedback from customers. Allow me to further the case for why advocacy matters through a tale of several theme parks. Those living in DC for some … Read more

Customer Advocacy in Government

Photo courtesy of Foto Du Jour.

It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy serious consideration. Customer advocacy is the effort to build support and momentum for the products and services you provide them. This should be important to government. If for only selfish reasons, it should be critical … Read more

Defining Award, Reward, and Recognition


Accountability never succeeds without making work consequential. And part of making performance matter is in providing for reward, award, and recognition. For our purposes, we define these terms as follows: Reward: The benefits obtained as a result of an action taken or a job well performed. Such rewards can be both extrinsic (such as a … Read more

In The Loop

Tags have different characters to help passengers know which section to pick up their luggage. Photo by J. Jeff Kober.

Editor’s Note: Over the months to come, we are providing posts dedicated to better improving the post secondary experience. This post is authored by David Zanolla who teaches at Western Illinois University, and who annually hosts students learning best in business practices at Walt Disney World. Over the course of my 12 year collegiate teaching career, I … Read more