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Tag: Zappos

Zappos: Would You Hire This Employee?

May 15, 2017 J. Jeff Kober 93 Comments

On one occasion when we hosted an executive session for the Society for Human Resource & Management (SHRM), we took…

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Posted in: Customer Service, Retail Filed under: Retail, Selection, Zappos

Would You Hire This Person In Your Business?

October 15, 2011 J. Jeff Kober 63 Comments

The Setting says much about the culture at Zappos. In July of 2011, we were in Las Vegas hosting an…

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Posted in: Customer Service Filed under: Customer Surveys, Las Vegas, Zappos

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