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Tag: Walt Disney World

Disney Best Practices Global Tour

November 29, 2018 J. Jeff Kober

We’re excited to announce a world-wide benchmarking business program coming in 2020. We’re visiting all six Disney resorts around the…

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Posted in: Benchmarking Experience Filed under: Disneyland, Disneyland Paris Resort, Hong Kong Disneyland Resort, Shanghai Disneyland Resort, Tokyo Disneyland Resort, Walt Disney World

In The Loop

April 12, 2016 David Zanolla 58 Comments

Editor’s Note: Over the months to come, we are providing posts dedicated to better improving the post secondary education experience.…

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Posted in: Customer Service, Post Secondary Education Filed under: Communications, Disney Cruise Line, Post Secondary, Walt Disney World

New Book! Disney’s Hollywood Studios: From Show Biz to Your Biz

May 1, 2014 J. Jeff Kober 57 Comments

This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! I…

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Posted in: Customer Service, Employee Engagement, Leadership Filed under: Best-in-Business Practices, Disney's Hollywood Studios, Leadership, Walt Disney World

How Disney Vacation Club Changed Negative Perceptions

November 13, 2013 J. Jeff Kober 15 Comments

Do you work for the IRS and seem to have difficulty maintaining a positive image with your clients? Are you…

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Posted in: Customer Service Filed under: Aulani, Disney Vacation Club, Time Share, Walt Disney World

Be Our Guest. Be A Guest. Customer Service Implications

December 13, 2012 J. Jeff Kober

One of Disney’s most beloved films, Beauty and the Beasts, speaks to the topic of hosting others. Indeed, its signature…

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Posted in: Customer Service, Uncategorized Filed under: Customer Service, Guests, Walt Disney World

Why Work At Disney? The Disney Difference

August 2, 2012 J. Jeff Kober 27 Comments

Why work at Disney? Why would you want to work at Disney if Universal or SeaWorld was paying you more…

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Posted in: Creativity & Innovation, Employee Engagement Filed under: Benefits, Cast Members, Disney Difference, Walt Disney World

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