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Tag: Walt Disney Company

Disney, Leadership and You

October 23, 2018 J. Jeff Kober

Overview Disney, Leadership and You by J. Jeff Kober is now available on Amazon. For those who have been touched by the…

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Posted in: Hospitality, Leadership Filed under: Disney, Disney Leadership and You, J. Jeff Kober, Walt Disney Company

Disney’s Four Keys to a Great Guest Experience

July 9, 2012 J. Jeff Kober

Since the mid 1960′s Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a…

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Posted in: Employee Engagement Filed under: Core Values, Corporate University, Courtesy, Customer Service, Efficiency, Safety, Show, Walt Disney Company

3 Lessons Disney Learned From Marriott

December 15, 2011 J. Jeff Kober

After spending 60 years with his family’s company–40 of those as CEO, Bill Marriott announced that he is stepping down…

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Posted in: Leadership Filed under: Marriott, Walt Disney Company

Insights on Disney’s Bob Iger

July 15, 2011 J. Jeff Kober 69 Comments

You absolutely must read Harvard Business Review’s interview of Bob Iger by Adi Ignatius. At least, you ought to listen to the…

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Posted in: Leadership Filed under: Bob Iger, Leadership, Walt Disney Company

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