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Tag: Lego

Brick Ownership

April 19, 2017 J. Jeff Kober 28 Comments

Recently I was asked to do a program on the future of Customer Service. One of the key concepts I…

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Posted in: Customer Service, Retail Filed under: Brick Ownership, Customer Involvement, Lego, Retail

You Can’t Buy This Kind of Publicity

February 6, 2013 J. Jeff Kober 1,627 Comments

It seems that organizations are in the news for good and bad. From Boeing to the U.S. Post Office, there…

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Posted in: Creativity & Innovation, Customer Service Filed under: Customer Loyalty, Customer Service, Lego, Service Recovery, Woodland Park Zoo

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