Skip to content
Performance Journeys
Performance Journeys
Learning Experiences Hosted by J. Jeff Kober
  • J. Jeff Kober
    • Our Philosophy
    • Former Clients
    • Who Can Benefit?
      • Executives
      • Entrepreneurs
      • Business Professionals
      • Meeting Planners
  • Services
    • Professional Development Overview
    • Core Content Offering
      • Customer Experience
        • The Customer Experience: Concepts Covered
      • Employee Engagement
        • Employee Engagement: Concepts Covered
      • Leadership Excellence
        • Leadership Excellence: Concepts Covered
      • Enabling Agility
    • Programs
      • Disney Best Practices Global Tour
        • Disney Best Practices: Walt Disney World Program
        • Disney Best Practices: Disneyland Resort Program
      • Keynote Presentations
      • Half-Day Programs
      • One Day & Multi-Day Programs
      • Team Building Programs
    • Consulting Services
    • Instructional Design
    • Train Your Trainer
    • Customized Solutions
  • Resources
    • Books
      • Book: Lead With Your Customer
      • Book: Disney, Leadership and You
      • Book: The Wonderful World of Customer Service at Disney
      • Book: Disney’s Hollywood Studios-From Show Biz to Your Biz
      • Online Book: Lessons From Epcot-In Leadership, Business, & Life
    • Tool Kits
    • Online Learning: Excellence and You
    • World Class Benchmarking
      • Website: World Class Benchmarking
    • Website: Disney At Work
  • Business Sector Focus
    • Government
      • Customer Advocacy in Government
      • Can Government Act Like the Waldorf Astoria?
      • Do You Provide Excellent “Crappy” Service?
      • What Makes Sammamish America’s Friendliest Town?
    • Healthcare
      • Caring Until The End
      • That Alternate Universe Known as Entitlement
      • Reducing Social Harm in the ICU
      • The Golden Rule & The Platinum Rule
      • Employee Engagement: One Size Only Fits Some
    • Retail Solutions
      • Nordstrom: The Shoe Fits When It Comes To Great Service
      • Wowing at Wawa
      • Do You Remember Super Service?
      • Harley Davidson: Six Shift Points of Great Customer Service in Retail
      • Zappos: Would You Hire This Employee?
      • Being Present To Win
    • Theme Parks, Zoos & Museums
      • 3 Low Cost Opportunities at SeaWorld & Beyond
      • A Tale of Three Zoos: A Customer Service Case Study
      • Disney’s Four Keys to a Great Guest Experience
      • Customer Advocacy: A Tale of Theme Parks
      • You Can’t Buy This Kind of Publicity
      • Why Work At Disney? The Disney Difference
  • Contact Us

Tag: Leadership

Kober: It Means God of Patience

January 5, 2017 J. Jeff Kober 41 Comments

Greetings to a great new year! On a trip to Clearwater Beach, we ended up in a comedy of errors…

Continue Reading →

Posted in: Leadership Filed under: Leadership, Patience
Leading Great Groups

Leading Great Groups

February 23, 2015 J. Jeff Kober 20 Comments

Question: Who painted the Sistine Chapel? Of course it was Michelangelo. But it was also a crew of 13. We…

Continue Reading →

Posted in: Employee Engagement, Leadership Filed under: Leadership, Teams, Teamwork

Confronting Change

January 20, 2015 J. Jeff Kober 18 Comments

Confronting change can be a difficult experience. Simply defined, it is the process of going from one form to another.…

Continue Reading →

Posted in: Leadership Filed under: Change, Chuck & Mary Lofy, Leadership

New Book! Disney’s Hollywood Studios: From Show Biz to Your Biz

May 1, 2014 J. Jeff Kober 57 Comments

This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! I…

Continue Reading →

Posted in: Customer Service, Employee Engagement, Leadership Filed under: Best-in-Business Practices, Disney's Hollywood Studios, Leadership, Walt Disney World

Celebrating the Influence of Stephen R. Covey

July 16, 2012 J. Jeff Kober 21 Comments

I remember seeing Stephen R. Covey for the first time. It was in the atrium of the newly opened Tanner…

Continue Reading →

Posted in: Leadership Filed under: Influence, Leadership, Seven Habits of Highly Effective People, Stephen R. Covey

Feed the Birds

December 16, 2011 J. Jeff Kober 1 Comment

While at Chick-Fil-A the other day, I caught sight of a worker who had taken leftover bread to the back…

Continue Reading →

Posted in: Leadership Filed under: Caring, Chick-Fil-A, Leadership

Insights on Disney’s Bob Iger

July 15, 2011 J. Jeff Kober 69 Comments

You absolutely must read Harvard Business Review’s interview of Bob Iger by Adi Ignatius. At least, you ought to listen to the…

Continue Reading →

Posted in: Leadership Filed under: Bob Iger, Leadership, Walt Disney Company

Subscribe & Check Out Our New Excellence and You Online Tools!

Check Out Our New 2nd Edition!

Join Us For An Amazing Business Learning Adventure!

Copyright © 2019 Performance Journeys Design by Libra Web and Marketing
Follow by Email
LinkedIn
LinkedIn
Share