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Tag: Lead With Your Customer

Announcing The 2nd Edition of Lead With Your Customer

February 1, 2019 J. Jeff Kober 69 Comments

We wanted you to be the first to know: The 2nd edition of our successful book, Lead With Your Customer, is…

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Posted in: Benchmarking Experience, Customer Service, Employee Engagement, Leadership Filed under: Lead With Your Customer

Lead With Your Customer

June 1, 2014 J. Jeff Kober

Transform Culture and Brand into World-Class Excellence We’ve combined our extensive experience, thought leadership, and hundreds of best-in-business examples to…

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Posted in: Customer Service Filed under: Lead With Your Customer

Remember the 10 & 5 Rule–Front & Back

February 20, 2012 J. Jeff Kober 2 Comments

Above is a banner found back of the house at a Hilton hotel. It offers a great reminder of a…

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Posted in: Customer Service, Leadership Filed under: Culture, Customer Service, Hilton, Lead With Your Customer, Low/No Cost Ideas

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