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Tag: goals

Actionable Goals

March 21, 2017 J. Jeff Kober 59 Comments

In a previous post, we spoke of Blue Sky Goals. They not only allow you to dream big, but they…

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Posted in: Leadership Filed under: actionable goals, Blue Sky Goals, Continuous Improvement, goals, Limit/Parameter Goals, Project Goals

Steps in Transforming Customer Service

December 13, 2016 J. Jeff Kober 1 Comment

In our many engagements, we meet people who embrace our thought leadership around what we refer to as The Chain…

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Posted in: Customer Service Filed under: behaviors, dashboards, goals, integrity matrix, lean, scorecards, service mapping, service mission, six sigma, Values

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