We’re excited to announce a world-wide benchmarking business program coming in 2020. We’re visiting all six Disney resorts around the…
We’re announcing the return of a popular program, Perfecting the Customer Experience, to be held October 26 & 27, 2017…
One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond…
A few years ago I found myself outside the hospital walking past this presentation. Following the name of the hospital,…
