Overview Disney, Leadership and You by J. Jeff Kober is now available on Amazon. For those who have been touched by the…
In a previous article, I spoke of customer advocacy in government. I spoke of different ways you could create greater advocacy.…
It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy…
We tell our clients there is a key place where you can learn quickly so much about your brand and…
In our previous post, we talked about the advantage of Soft Wiring. We want to share with you some important…
One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond…
