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Tag: Customer Loyalty

You Can’t Buy This Kind of Publicity

February 6, 2013 J. Jeff Kober 1,627 Comments

It seems that organizations are in the news for good and bad. From Boeing to the U.S. Post Office, there…

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Posted in: Creativity & Innovation, Customer Service Filed under: Customer Loyalty, Customer Service, Lego, Service Recovery, Woodland Park Zoo

A Tale of Three Zoos: A Customer Service Case Study

August 9, 2012 J. Jeff Kober 28 Comments

I’ve posted an article that explores my experiences working in the trench with three different zoo organizations, Chicago Brookfield Zoo,…

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Posted in: Customer Service Filed under: Chicago Zoological Society--Brookfield Zoo, Consulting, Courtesy, Customer Loyalty, Customer Service, Houston Zoo, Seattle Woodland Park Zoo, Service Recovery, Zoos

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