Skip to content
Performance Journeys
Performance Journeys
Learning Experiences Hosted by J. Jeff Kober
  • J. Jeff Kober
    • Our Philosophy
    • Former Clients
    • Who Can Benefit?
      • Executives
      • Entrepreneurs
      • Business Professionals
      • Meeting Planners
  • Services
    • Professional Development Overview
    • Core Content Offering
      • Customer Experience
        • The Customer Experience: Concepts Covered
      • Employee Engagement
        • Employee Engagement: Concepts Covered
      • Leadership Excellence
        • Leadership Excellence: Concepts Covered
      • Enabling Agility
    • Programs
      • Disney Best Practices Global Tour
        • Disney Best Practices: Walt Disney World Program
        • Disney Best Practices: Disneyland Resort Program
      • Keynote Presentations
      • Half-Day Programs
      • One Day & Multi-Day Programs
      • Team Building Programs
    • Consulting Services
    • Instructional Design
    • Train Your Trainer
    • Customized Solutions
  • Resources
    • Books
      • Book: Lead With Your Customer
      • Book: Disney, Leadership and You
      • Book: The Wonderful World of Customer Service at Disney
      • Book: Disney’s Hollywood Studios-From Show Biz to Your Biz
      • Online Book: Lessons From Epcot-In Leadership, Business, & Life
    • Tool Kits
    • Online Learning: Excellence and You
    • World Class Benchmarking
      • Website: World Class Benchmarking
    • Website: Disney At Work
  • Business Sector Focus
    • Government
      • Customer Advocacy in Government
      • Can Government Act Like the Waldorf Astoria?
      • Do You Provide Excellent “Crappy” Service?
      • What Makes Sammamish America’s Friendliest Town?
    • Healthcare
      • Caring Until The End
      • That Alternate Universe Known as Entitlement
      • Reducing Social Harm in the ICU
      • The Golden Rule & The Platinum Rule
      • Employee Engagement: One Size Only Fits Some
    • Retail Solutions
      • Nordstrom: The Shoe Fits When It Comes To Great Service
      • Wowing at Wawa
      • Do You Remember Super Service?
      • Harley Davidson: Six Shift Points of Great Customer Service in Retail
      • Zappos: Would You Hire This Employee?
      • Being Present To Win
    • Theme Parks, Zoos & Museums
      • 3 Low Cost Opportunities at SeaWorld & Beyond
      • A Tale of Three Zoos: A Customer Service Case Study
      • Disney’s Four Keys to a Great Guest Experience
      • Customer Advocacy: A Tale of Theme Parks
      • You Can’t Buy This Kind of Publicity
      • Why Work At Disney? The Disney Difference
  • Contact Us

Tag: Culture

Fostering Critical Thinking

August 6, 2019 J. Jeff Kober 15 Comments

Perhaps one of my most frustrating experiences are front line employees who simply say: “That’s the policy, I’m just doing…

Continue Reading →

Posted in: Employee Engagement, Leadership Filed under: Culture, Learning From Mistakes, Problem Solving, Processes

What Is and Isn’t Entrepreneurship

September 22, 2016 J. Jeff Kober 47 Comments

Organizations talk more and more about creating a culture of entrepreneurship. I thought I would share my thoughts about what…

Continue Reading →

Posted in: Employee Engagement Filed under: Culture, entrepreneurship, risk

Has Your Brand & Culture Gone Down the Toilet?

May 31, 2016 J. Jeff Kober 15 Comments

We tell our clients there is a key place where you can learn quickly so much about your brand and…

Continue Reading →

Posted in: Leadership, Retail Filed under: Bob Evans, Brand, Culture, Disney, M&M Store, Postal Connection, quality, Restrooms, Retail

The Trail to a Great Work Environment

June 12, 2014 J. Jeff Kober 2 Comments

What Qualities Do You Look For In The Place You Work At? At Universal’s Islands of Adventure there are two…

Continue Reading →

Posted in: Employee Engagement Filed under: Culture, Family, Islands of Adventure, Universal Studios

What Are Your Canaries in the Coal Mine?

November 29, 2012 J. Jeff Kober 64 Comments

In earlier days of coal mining, there was a concern about ventilation. Methane and carbon monoxide gases were a poison…

Continue Reading →

Posted in: Leadership Filed under: Brand, Culture

The Dash To Create A Great Culture

July 3, 2012 J. Jeff Kober 65 Comments

Red Frog Events is not your ordinary company. In fact, they pride themselves in providing unique experiences, and in having…

Continue Reading →

Posted in: Creativity & Innovation, Employee Engagement Filed under: ASTD, Culture, Employee Engagement, Red Frog, Values

Remember the 10 & 5 Rule–Front & Back

February 20, 2012 J. Jeff Kober 2 Comments

Above is a banner found back of the house at a Hilton hotel. It offers a great reminder of a…

Continue Reading →

Posted in: Customer Service, Leadership Filed under: Culture, Customer Service, Hilton, Lead With Your Customer, Low/No Cost Ideas

Subscribe & Check Out Our New Excellence and You Online Tools!

Check Out Our New 2nd Edition!

Join Us For An Amazing Business Learning Adventure!

Copyright © 2019 Performance Journeys Design by Libra Web and Marketing
Follow by Email
LinkedIn
LinkedIn
Share