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Tag: Courtesy

A Tale of Three Zoos: A Customer Service Case Study

August 9, 2012 J. Jeff Kober 28 Comments

I’ve posted an article that explores my experiences working in the trench with three different zoo organizations, Chicago Brookfield Zoo,…

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Posted in: Customer Service Filed under: Chicago Zoological Society--Brookfield Zoo, Consulting, Courtesy, Customer Loyalty, Customer Service, Houston Zoo, Seattle Woodland Park Zoo, Service Recovery, Zoos

Disney’s Four Keys to a Great Guest Experience

July 9, 2012 J. Jeff Kober

Since the mid 1960′s Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a…

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Posted in: Employee Engagement Filed under: Core Values, Corporate University, Courtesy, Customer Service, Efficiency, Safety, Show, Walt Disney Company

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