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Tag: Consulting

A Tale of Three Zoos: A Customer Service Case Study

August 9, 2012 J. Jeff Kober 28 Comments

I’ve posted an article that explores my experiences working in the trench with three different zoo organizations, Chicago Brookfield Zoo,…

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Posted in: Customer Service Filed under: Chicago Zoological Society--Brookfield Zoo, Consulting, Courtesy, Customer Loyalty, Customer Service, Houston Zoo, Seattle Woodland Park Zoo, Service Recovery, Zoos

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