Skip to content
Performance Journeys
Performance Journeys
Learning Experiences Hosted by J. Jeff Kober
  • J. Jeff Kober
    • Our Philosophy
    • Former Clients
    • Who Can Benefit?
      • Executives
      • Entrepreneurs
      • Business Professionals
      • Meeting Planners
  • Services
    • Professional Development Overview
    • Core Content Offering
      • Customer Experience
        • The Customer Experience: Concepts Covered
      • Employee Engagement
        • Employee Engagement: Concepts Covered
      • Leadership Excellence
        • Leadership Excellence: Concepts Covered
      • Enabling Agility
    • Programs
      • Disney Best Practices Global Tour
        • Disney Best Practices: Walt Disney World Program
        • Disney Best Practices: Disneyland Resort Program
      • Keynote Presentations
      • Half-Day Programs
      • One Day & Multi-Day Programs
      • Team Building Programs
    • Consulting Services
    • Instructional Design
    • Train Your Trainer
    • Customized Solutions
  • Resources
    • Books
      • Book: Lead With Your Customer
      • Book: Disney, Leadership and You
      • Book: The Wonderful World of Customer Service at Disney
      • Book: Disney’s Hollywood Studios-From Show Biz to Your Biz
      • Online Book: Lessons From Epcot-In Leadership, Business, & Life
    • Tool Kits
    • Online Learning: Excellence and You
    • World Class Benchmarking
      • Website: World Class Benchmarking
    • Website: Disney At Work
  • Business Sector Focus
    • Government
      • Customer Advocacy in Government
      • Can Government Act Like the Waldorf Astoria?
      • Do You Provide Excellent “Crappy” Service?
      • What Makes Sammamish America’s Friendliest Town?
    • Healthcare
      • Caring Until The End
      • That Alternate Universe Known as Entitlement
      • Reducing Social Harm in the ICU
      • The Golden Rule & The Platinum Rule
      • Employee Engagement: One Size Only Fits Some
    • Retail Solutions
      • Nordstrom: The Shoe Fits When It Comes To Great Service
      • Wowing at Wawa
      • Do You Remember Super Service?
      • Harley Davidson: Six Shift Points of Great Customer Service in Retail
      • Zappos: Would You Hire This Employee?
      • Being Present To Win
    • Theme Parks, Zoos & Museums
      • 3 Low Cost Opportunities at SeaWorld & Beyond
      • A Tale of Three Zoos: A Customer Service Case Study
      • Disney’s Four Keys to a Great Guest Experience
      • Customer Advocacy: A Tale of Theme Parks
      • You Can’t Buy This Kind of Publicity
      • Why Work At Disney? The Disney Difference
  • Contact Us

Tag: behaviors

Steps in Transforming Customer Service

December 13, 2016 J. Jeff Kober 1 Comment

In our many engagements, we meet people who embrace our thought leadership around what we refer to as The Chain…

Continue Reading →

Posted in: Customer Service Filed under: behaviors, dashboards, goals, integrity matrix, lean, scorecards, service mapping, service mission, six sigma, Values

Subscribe & Check Out Our New Excellence and You Online Tools!

Check Out Our New 2nd Edition!

Join Us For An Amazing Business Learning Adventure!

Copyright © 2019 Performance Journeys Design by Libra Web and Marketing
Follow by Email
LinkedIn
LinkedIn
Share