It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy…
In our previous post, we spoke about declaring your manifesto as a way to soft wiring the organization for moving…
In our previous post, we talked about the advantage of Soft Wiring. We want to share with you some important…
The other day I noticed the watch of a client: I asked what the watch meant to him. He said…
A month or so ago, I went to the Genius Bar at Apple to have my laptop looked at. While…
