A month or so ago, I went to the Genius Bar at Apple to have my laptop looked at. While…
The logo for my company is this symbol: It represents three things: 1. Half of it represents a time piece.…
I’m very excited to announce the 2nd Edition of The Wonderful World of Customer Service at Disney. When the first edition…
Do you work for the IRS and seem to have difficulty maintaining a positive image with your clients? Are you…
Are you heading to SHRM’s Strategic Conference? If so, you must join us for our pre-conference workshop this year. Our…
A few years ago I found myself outside the hospital walking past this presentation. Following the name of the hospital,…
A couple of months ago, I took my daughter to a hospital that out of the kindness of my heart…
It seems that organizations are in the news for good and bad. From Boeing to the U.S. Post Office, there…
Forbes Magazine has named Sammamish, Washington as the friendliest city in America. With a population of 46,700, this bedroom community…
One of Disney’s most beloved films, Beauty and the Beasts, speaks to the topic of hosting others. Indeed, its signature…
