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Performance Journeys

Performance Journeys

Learning Experiences Hosted by J. Jeff Kober
  • J. Jeff Kober
    • Our Philosophy
    • Former Clients
    • Who Can Benefit?
      • Executives
      • Entrepreneurs
      • Business Professionals
      • Meeting Planners
  • Services
    • Professional Development Overview
    • Core Content Offering
      • Customer Experience
        • The Customer Experience: Concepts Covered
      • Employee Engagement
        • Employee Engagement: Concepts Covered
      • Leadership Excellence
        • Leadership Excellence: Concepts Covered
      • Enabling Agility
    • Programs
      • Disney Best Practices Global Tour
        • Disney Best Practices: Walt Disney World Program
        • Disney Best Practices: Disneyland Resort Program
      • Keynote Presentations
      • Half-Day Programs
      • One Day & Multi-Day Programs
      • Team Building Programs
    • Consulting Services
    • Instructional Design
    • Train Your Trainer
    • Customized Solutions
  • Resources
    • Books
      • Book: Lead With Your Customer
      • Book: Disney, Leadership and You
      • Book: The Wonderful World of Customer Service at Disney
      • Book: Disney’s Hollywood Studios-From Show Biz to Your Biz
      • Online Book: Lessons From Epcot-In Leadership, Business, & Life
    • Tool Kits
    • Online Learning: Excellence and You
    • World Class Benchmarking
      • Website: World Class Benchmarking
    • Website: Disney At Work
  • Business Sector Focus
    • Government
      • Customer Advocacy in Government
      • Can Government Act Like the Waldorf Astoria?
      • Do You Provide Excellent “Crappy” Service?
      • What Makes Sammamish America’s Friendliest Town?
    • Healthcare
      • Caring Until The End
      • That Alternate Universe Known as Entitlement
      • Reducing Social Harm in the ICU
      • The Golden Rule & The Platinum Rule
      • Employee Engagement: One Size Only Fits Some
    • Retail Solutions
      • Nordstrom: The Shoe Fits When It Comes To Great Service
      • Wowing at Wawa
      • Do You Remember Super Service?
      • Harley Davidson: Six Shift Points of Great Customer Service in Retail
      • Zappos: Would You Hire This Employee?
      • Being Present To Win
    • Theme Parks, Zoos & Museums
      • 3 Low Cost Opportunities at SeaWorld & Beyond
      • A Tale of Three Zoos: A Customer Service Case Study
      • Disney’s Four Keys to a Great Guest Experience
      • Customer Advocacy: A Tale of Theme Parks
      • You Can’t Buy This Kind of Publicity
      • Why Work At Disney? The Disney Difference
  • Contact Us

Blog

What Is and Isn’t Entrepreneurship

September 22, 2016 J. Jeff Kober 47 Comments

Organizations talk more and more about creating a culture of entrepreneurship. I thought I would share my thoughts about what…

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Posted in: Employee Engagement Filed under: Culture, entrepreneurship, risk
Anatomy of Curiosity

Curious George–as well as Margret and Hans

September 15, 2016 J. Jeff Kober

You’re probably familiar with this storybook character: Children for generations have loved the Curious George books and have treasured not…

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Posted in: Creativity & Innovation Filed under: Creativity, Curious George, Einstein, H.A. Rey, Innovation, Margret Rey, Walt Disney
The Art of Curiosity

The Art of Curiosity

September 6, 2016 J. Jeff Kober 15 Comments

It’s curious how little is really articulated about the need for curiosity. Aristotle claimed that the desire to know is…

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Posted in: Creativity & Innovation Filed under: Curiosity, FastPass

Curiosity: Beyond Potato Peeling

August 16, 2016 J. Jeff Kober 17 Comments

Distinguished scientist Dr. Louis Agassiz once spoke of a woman who labored in a boarding house. Her job for 15…

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Posted in: Creativity & Innovation Filed under: Curiosity, Dr. Agassiz

Customer Advocacy: A Tale of Theme Parks

August 4, 2016 J. Jeff Kober 76 Comments

In a previous article, I spoke of customer advocacy in government. I spoke of different ways you could create greater advocacy.…

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Posted in: Leadership Filed under: Customer Advocacy, Disney, Disney's America, Disney's Animal Kingdom, Government, Sea World

Customer Advocacy in Government

July 27, 2016 J. Jeff Kober 10 Comments

It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy…

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Posted in: Customer Service, Government Filed under: Advocacy, Apple, Disney, Feedback, Government, Recognition

Has Your Brand & Culture Gone Down the Toilet?

May 31, 2016 J. Jeff Kober 15 Comments

We tell our clients there is a key place where you can learn quickly so much about your brand and…

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Posted in: Leadership, Retail Filed under: Bob Evans, Brand, Culture, Disney, M&M Store, Postal Connection, quality, Restrooms, Retail

Defining Award, Reward, and Recognition

May 2, 2016 J. Jeff Kober 30 Comments

Accountability never succeeds without making work consequential. And part of making performance matter is in providing for reward, award, and…

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Posted in: Employee Engagement Filed under: Award, McDonalds, Recognition, Reward

My Journey With Julie Goehring

April 25, 2016 J. Jeff Kober 3 Comments

For some time, I have wanted to write something that would be a celebration of my teacher and mentor, Julie…

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Posted in: Uncategorized Filed under: Julie Goehring, Sunnyslope, Teaching, Theater

In The Loop

April 12, 2016 David Zanolla 58 Comments

Editor’s Note: Over the months to come, we are providing posts dedicated to better improving the post secondary education experience.…

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Posted in: Customer Service, Post Secondary Education Filed under: Communications, Disney Cruise Line, Post Secondary, Walt Disney World

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