We’re very pleased that ASTD Press has made available our book, Lead With Your Customer, in Chinese. It’s one further…
The Setting says much about the culture at Zappos. In July of 2011, we were in Las Vegas hosting an…
Recently while doing programs in the U.K., I boarded a train heading back to Heathrow Airport. While awaiting the train,…
Note: We don’t usually do too much poetry in our work, but this one really expresses our experience in providing…
You absolutely must read Harvard Business Review’s interview of Bob Iger by Adi Ignatius. At least, you ought to listen to the…
Transform Culture and Brand into World-Class Excellence We’ve combined our extensive experience, thought leadership, and hundreds of best-in-business examples to…
