Skip to content
Performance Journeys
Performance Journeys
Learning Experiences Hosted by J. Jeff Kober
  • J. Jeff Kober
    • Our Philosophy
    • Former Clients
    • Who Can Benefit?
      • Executives
      • Entrepreneurs
      • Business Professionals
      • Meeting Planners
  • Services
    • Professional Development Overview
    • Core Content Offering
      • Customer Experience
        • The Customer Experience: Concepts Covered
      • Employee Engagement
        • Employee Engagement: Concepts Covered
      • Leadership Excellence
        • Leadership Excellence: Concepts Covered
      • Enabling Agility
    • Programs
      • Disney Best Practices Global Tour
        • Disney Best Practices: Walt Disney World Program
        • Disney Best Practices: Disneyland Resort Program
      • Keynote Presentations
      • Half-Day Programs
      • One Day & Multi-Day Programs
      • Team Building Programs
    • Consulting Services
    • Instructional Design
    • Train Your Trainer
    • Customized Solutions
  • Resources
    • Books
      • Book: Lead With Your Customer
      • Book: Disney, Leadership and You
      • Book: The Wonderful World of Customer Service at Disney
      • Book: Disney’s Hollywood Studios-From Show Biz to Your Biz
      • Online Book: Lessons From Epcot-In Leadership, Business, & Life
    • Tool Kits
    • Online Learning: Excellence and You
    • World Class Benchmarking
      • Website: World Class Benchmarking
    • Website: Disney At Work
  • Business Sector Focus
    • Government
      • Customer Advocacy in Government
      • Can Government Act Like the Waldorf Astoria?
      • Do You Provide Excellent “Crappy” Service?
      • What Makes Sammamish America’s Friendliest Town?
    • Healthcare
      • Caring Until The End
      • That Alternate Universe Known as Entitlement
      • Reducing Social Harm in the ICU
      • The Golden Rule & The Platinum Rule
      • Employee Engagement: One Size Only Fits Some
    • Retail Solutions
      • Nordstrom: The Shoe Fits When It Comes To Great Service
      • Wowing at Wawa
      • Do You Remember Super Service?
      • Harley Davidson: Six Shift Points of Great Customer Service in Retail
      • Zappos: Would You Hire This Employee?
      • Being Present To Win
    • Theme Parks, Zoos & Museums
      • 3 Low Cost Opportunities at SeaWorld & Beyond
      • A Tale of Three Zoos: A Customer Service Case Study
      • Disney’s Four Keys to a Great Guest Experience
      • Customer Advocacy: A Tale of Theme Parks
      • You Can’t Buy This Kind of Publicity
      • Why Work At Disney? The Disney Difference
  • Contact Us

Category: Leadership

Confronting Change

January 20, 2015 J. Jeff Kober 18 Comments

Confronting change can be a difficult experience. Simply defined, it is the process of going from one form to another.…

Continue Reading →

Posted in: Leadership Filed under: Change, Chuck & Mary Lofy, Leadership

New Book! Disney’s Hollywood Studios: From Show Biz to Your Biz

May 1, 2014 J. Jeff Kober 57 Comments

This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! I…

Continue Reading →

Posted in: Customer Service, Employee Engagement, Leadership Filed under: Best-in-Business Practices, Disney's Hollywood Studios, Leadership, Walt Disney World

Mid Life Celebration

February 15, 2014 J. Jeff Kober 41 Comments

The logo for my company is this symbol: It represents three things: 1. Half of it represents a time piece.…

Continue Reading →

Posted in: Leadership Filed under: Disney Institute, Jeff Noel, Performance, Priorities

What Are Your Canaries in the Coal Mine?

November 29, 2012 J. Jeff Kober 64 Comments

In earlier days of coal mining, there was a concern about ventilation. Methane and carbon monoxide gases were a poison…

Continue Reading →

Posted in: Leadership Filed under: Brand, Culture

Busting Service Silos

August 22, 2012 J. Jeff Kober 76 Comments

We often meet with teams that say they are fairly effective at teamwork. But when we study their relationship with…

Continue Reading →

Posted in: Employee Engagement, Leadership Filed under: Organizational Structures, Silos

Wowing at Wawa

July 26, 2012 J. Jeff Kober 83 Comments

As my wife and I were driving to SeaWorld one Saturday evening we drove by the newly opened Wawa service…

Continue Reading →

Posted in: Employee Engagement, Leadership, Retail Filed under: Retail, Wawa

Nordstrom: The Shoe Fits When It Comes To Great Service

July 19, 2012 J. Jeff Kober 11 Comments

Many people know Nordstrom as being one of the best customer-savvy deliverers in the country. And many of those same…

Continue Reading →

Posted in: Employee Engagement, Leadership, Retail Filed under: Benchmark, Customer Service, Nordstrom, Retail

Celebrating the Influence of Stephen R. Covey

July 16, 2012 J. Jeff Kober 21 Comments

I remember seeing Stephen R. Covey for the first time. It was in the atrium of the newly opened Tanner…

Continue Reading →

Posted in: Leadership Filed under: Influence, Leadership, Seven Habits of Highly Effective People, Stephen R. Covey

Learning to Say “No”

May 29, 2012 J. Jeff Kober

One of the most difficult things to do is to say “no” to others. We want to be positive and…

Continue Reading →

Posted in: Leadership Filed under: Relationships, Stress and Burnout, Time Management

Being Proactive

May 15, 2012 J. Jeff Kober

A critical behavior for accomplishing a project is being proactive. Getting things done requires acting upon something rather than waiting…

Continue Reading →

Posted in: Leadership Filed under: Attitude, Proactive

Post navigation

Page 3 of 4
← Previous 1 2 3 4 Next →

Subscribe & Check Out Our New Excellence and You Online Tools!

Check Out Our New 2nd Edition!

Join Us For An Amazing Business Learning Adventure!

Copyright © 2019 Performance Journeys Design by Libra Web and Marketing
Follow by Email
LinkedIn
LinkedIn
Share