Skip to content
Performance Journeys
Performance Journeys
Learning Experiences Hosted by J. Jeff Kober
  • J. Jeff Kober
    • Our Philosophy
    • Former Clients
    • Who Can Benefit?
      • Executives
      • Entrepreneurs
      • Business Professionals
      • Meeting Planners
  • Services
    • Professional Development Overview
    • Core Content Offering
      • Customer Experience
        • The Customer Experience: Concepts Covered
      • Employee Engagement
        • Employee Engagement: Concepts Covered
      • Leadership Excellence
        • Leadership Excellence: Concepts Covered
      • Enabling Agility
    • Programs
      • Disney Best Practices Global Tour
        • Disney Best Practices: Walt Disney World Program
        • Disney Best Practices: Disneyland Resort Program
      • Keynote Presentations
      • Half-Day Programs
      • One Day & Multi-Day Programs
      • Team Building Programs
    • Consulting Services
    • Instructional Design
    • Train Your Trainer
    • Customized Solutions
  • Resources
    • Books
      • Book: Lead With Your Customer
      • Book: Disney, Leadership and You
      • Book: The Wonderful World of Customer Service at Disney
      • Book: Disney’s Hollywood Studios-From Show Biz to Your Biz
      • Online Book: Lessons From Epcot-In Leadership, Business, & Life
    • Tool Kits
    • Online Learning: Excellence and You
    • World Class Benchmarking
      • Website: World Class Benchmarking
    • Website: Disney At Work
  • Business Sector Focus
    • Government
      • Customer Advocacy in Government
      • Can Government Act Like the Waldorf Astoria?
      • Do You Provide Excellent “Crappy” Service?
      • What Makes Sammamish America’s Friendliest Town?
    • Healthcare
      • Caring Until The End
      • That Alternate Universe Known as Entitlement
      • Reducing Social Harm in the ICU
      • The Golden Rule & The Platinum Rule
      • Employee Engagement: One Size Only Fits Some
    • Retail Solutions
      • Nordstrom: The Shoe Fits When It Comes To Great Service
      • Wowing at Wawa
      • Do You Remember Super Service?
      • Harley Davidson: Six Shift Points of Great Customer Service in Retail
      • Zappos: Would You Hire This Employee?
      • Being Present To Win
    • Theme Parks, Zoos & Museums
      • 3 Low Cost Opportunities at SeaWorld & Beyond
      • A Tale of Three Zoos: A Customer Service Case Study
      • Disney’s Four Keys to a Great Guest Experience
      • Customer Advocacy: A Tale of Theme Parks
      • You Can’t Buy This Kind of Publicity
      • Why Work At Disney? The Disney Difference
  • Contact Us

Category: Healthcare

Employee Engagement: One Size Only Fits Some

July 11, 2018 J. Jeff Kober 95 Comments

Much has been written and said recently about the importance of Employee Engagement. There have been extensive studies about what…

Continue Reading →

Posted in: Employee Engagement, Healthcare Filed under: Employee Engagement, Grady Health System, Healthcare, Press-Ganey

Reducing Social Harm in the ICU

October 1, 2017 J. Jeff Kober 89 Comments

An article in the Boston Globe focuses on the affect that healthcare has on patients–even when they are sedated or in…

Continue Reading →

Posted in: Customer Service, Healthcare Filed under: Customer Service, Healthcare, ICU, iPads

Subscribe & Check Out Our New Excellence and You Online Tools!

Check Out Our New 2nd Edition!

Join Us For An Amazing Business Learning Adventure!

Copyright © 2019 Performance Journeys Design by Libra Web and Marketing
Follow by Email
LinkedIn
LinkedIn
Share