Perhaps one of my most frustrating experiences are front line employees who simply say: “That’s the policy, I’m just doing…
We wanted you to be the first to know: The 2nd edition of our successful book, Lead With Your Customer, is…
Much has been written and said recently about the importance of Employee Engagement. There have been extensive studies about what…
In anticipation for this week’s major election, TED Radio Hour hosted a podcast called Democracy on Trial. Eric P. Liu,…
Organizations talk more and more about creating a culture of entrepreneurship. I thought I would share my thoughts about what…
Accountability never succeeds without making work consequential. And part of making performance matter is in providing for reward, award, and…
When you think of an organization as a ship, it’s difficult to imagine the force required to direct such a…
We want excellence. We want people to be performing at their very best. But how do we get them there?…
In a previous post, we spoke of separating steering from rowing. If supervisors and executives aren’t steeped in the rowing—if…
World-class organizations separate the work of rowing from steering. Too often, management and executives want to “pick up the paddles”…
