A few years ago I found myself outside the hospital walking past this presentation. Following the name of the hospital,…
A couple of months ago, I took my daughter to a hospital that out of the kindness of my heart…
It seems that organizations are in the news for good and bad. From Boeing to the U.S. Post Office, there…
Forbes Magazine has named Sammamish, Washington as the friendliest city in America. With a population of 46,700, this bedroom community…
One of Disney’s most beloved films, Beauty and the Beasts, speaks to the topic of hosting others. Indeed, its signature…
“Service is not only a matter of being pleasant to customers—just as being a doctor is not only a matter…
I’ve posted an article that explores my experiences working in the trench with three different zoo organizations, Chicago Brookfield Zoo,…
The Wonderful World of Customer Service at Disney is a celebration of great business practices that can be applied to…
In an article entitled Foreign Call Centers Phone Home, David Muir of ABC News notes that call center jobs are…
Above is a banner found back of the house at a Hilton hotel. It offers a great reminder of a…
