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Category: Creativity & Innovation

Anatomy of Curiosity

Curious George–as well as Margret and Hans

September 15, 2016 J. Jeff Kober

You’re probably familiar with this storybook character: Children for generations have loved the Curious George books and have treasured not…

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Posted in: Creativity & Innovation Filed under: Creativity, Curious George, Einstein, H.A. Rey, Innovation, Margret Rey, Walt Disney
The Art of Curiosity

The Art of Curiosity

September 6, 2016 J. Jeff Kober 15 Comments

It’s curious how little is really articulated about the need for curiosity. Aristotle claimed that the desire to know is…

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Posted in: Creativity & Innovation Filed under: Curiosity, FastPass

Curiosity: Beyond Potato Peeling

August 16, 2016 J. Jeff Kober 17 Comments

Distinguished scientist Dr. Louis Agassiz once spoke of a woman who labored in a boarding house. Her job for 15…

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Posted in: Creativity & Innovation Filed under: Curiosity, Dr. Agassiz

With Real Performance Comes Real Failure

March 14, 2016 J. Jeff Kober

In a previous post, we spoke about being accountable. It takes courage for individuals and teams to take accountability in…

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Posted in: Creativity & Innovation Filed under: Ed Catmull, Pixar, Taking Risk, Theodore Roosevelt
Celebrating Guest Service at Disney

Celebrating Guest Service at Disney

January 12, 2015 J. Jeff Kober 63 Comments

One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond…

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Posted in: Creativity & Innovation, Customer Service Filed under: Customer Service, Disney, Disneyland, Exceeding Expectations

You Can’t Buy This Kind of Publicity

February 6, 2013 J. Jeff Kober 1,627 Comments

It seems that organizations are in the news for good and bad. From Boeing to the U.S. Post Office, there…

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Posted in: Creativity & Innovation, Customer Service Filed under: Customer Loyalty, Customer Service, Lego, Service Recovery, Woodland Park Zoo

What Makes Sammamish America’s Friendliest Town?

January 11, 2013 J. Jeff Kober 89 Comments

Forbes Magazine has named Sammamish, Washington as the friendliest city in America. With a population of 46,700, this bedroom community…

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Posted in: Creativity & Innovation, Customer Service Filed under: Customer Service, Government, Sammamish

Why Work At Disney? The Disney Difference

August 2, 2012 J. Jeff Kober 27 Comments

Why work at Disney? Why would you want to work at Disney if Universal or SeaWorld was paying you more…

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Posted in: Creativity & Innovation, Employee Engagement Filed under: Benefits, Cast Members, Disney Difference, Walt Disney World

I’m Loving It! Behind the Scenes at McDonald’s Hamburger University

July 12, 2012 J. Jeff Kober 31 Comments

Last year, McDonald’s Hamburger University celebrated its 50th anniversary. In 1961, the first Hamburger University met in a basement of a…

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Posted in: Creativity & Innovation, Employee Engagement Filed under: Benchmark, Corporate University, McDonalds, Training & Development, Values

The Dash To Create A Great Culture

July 3, 2012 J. Jeff Kober 65 Comments

Red Frog Events is not your ordinary company. In fact, they pride themselves in providing unique experiences, and in having…

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Posted in: Creativity & Innovation, Employee Engagement Filed under: ASTD, Culture, Employee Engagement, Red Frog, Values

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