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Performance Journeys
Learning Experiences Hosted by J. Jeff Kober
J. Jeff Kober
Our Philosophy
Former Clients
Who Can Benefit?
Executives
Entrepreneurs
Business Professionals
Meeting Planners
Services
Professional Development Overview
Core Content Offering
Customer Experience
The Customer Experience: Concepts Covered
Employee Engagement
Employee Engagement: Concepts Covered
Leadership Excellence
Leadership Excellence: Concepts Covered
Enabling Agility
Programs
Disney Best Practices Global Tour
Disney Best Practices: Walt Disney World Program
Disney Best Practices: Disneyland Resort Program
Keynote Presentations
Half-Day Programs
One Day & Multi-Day Programs
Team Building Programs
Consulting Services
Instructional Design
Train Your Trainer
Customized Solutions
Resources
Books
Book: Lead With Your Customer
Book: Disney, Leadership and You
Book: The Wonderful World of Customer Service at Disney
Book: Disney’s Hollywood Studios-From Show Biz to Your Biz
Online Book: Lessons From Epcot-In Leadership, Business, & Life
Tool Kits
Online Learning: Excellence and You
World Class Benchmarking
Website: World Class Benchmarking
Website: Disney At Work
Business Sector Focus
Government
Customer Advocacy in Government
Can Government Act Like the Waldorf Astoria?
Do You Provide Excellent “Crappy” Service?
What Makes Sammamish America’s Friendliest Town?
Healthcare
Caring Until The End
That Alternate Universe Known as Entitlement
Reducing Social Harm in the ICU
The Golden Rule & The Platinum Rule
Employee Engagement: One Size Only Fits Some
Retail Solutions
Nordstrom: The Shoe Fits When It Comes To Great Service
Wowing at Wawa
Do You Remember Super Service?
Harley Davidson: Six Shift Points of Great Customer Service in Retail
Zappos: Would You Hire This Employee?
Being Present To Win
Theme Parks, Zoos & Museums
3 Low Cost Opportunities at SeaWorld & Beyond
A Tale of Three Zoos: A Customer Service Case Study
Disney’s Four Keys to a Great Guest Experience
Customer Advocacy: A Tale of Theme Parks
You Can’t Buy This Kind of Publicity
Why Work At Disney? The Disney Difference
Contact Us
Category: Business Sector Solutions
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