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Category: Benchmarking Experience

Announcing The 2nd Edition of Lead With Your Customer

February 1, 2019 J. Jeff Kober 69 Comments

We wanted you to be the first to know: The 2nd edition of our successful book, Lead With Your Customer, is…

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Posted in: Benchmarking Experience, Customer Service, Employee Engagement, Leadership Filed under: Lead With Your Customer

Disney Best Practices Global Tour

November 29, 2018 J. Jeff Kober

We’re excited to announce a world-wide benchmarking business program coming in 2020. We’re visiting all six Disney resorts around the…

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Posted in: Benchmarking Experience Filed under: Disneyland, Disneyland Paris Resort, Hong Kong Disneyland Resort, Shanghai Disneyland Resort, Tokyo Disneyland Resort, Walt Disney World

Best Practices Global Tour Destination: Disneyland Resort

J. Jeff Kober 71 Comments

Our first stop on the 2019 Disney Best Practices Global Tour is the Disneyland Resort. This unique experience offers the…

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Posted in: Benchmarking Experience

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