I’m very excited to announce the 2nd Edition of The Wonderful World of Customer Service at Disney. When the first edition…
Do you work for the IRS and seem to have difficulty maintaining a positive image with your clients? Are you…
Are you heading to SHRM’s Strategic Conference? If so, you must join us for our pre-conference workshop this year. Our…
A few years ago I found myself outside the hospital walking past this presentation. Following the name of the hospital,…
A couple of months ago, I took my daughter to a hospital that out of the kindness of my heart…
It seems that organizations are in the news for good and bad. From Boeing to the U.S. Post Office, there…
Forbes Magazine has named Sammamish, Washington as the friendliest city in America. With a population of 46,700, this bedroom community…
One of Disney’s most beloved films, Beauty and the Beasts, speaks to the topic of hosting others. Indeed, its signature…
In earlier days of coal mining, there was a concern about ventilation. Methane and carbon monoxide gases were a poison…
“Service is not only a matter of being pleasant to customers—just as being a doctor is not only a matter…
