A fundamental human truth is the need to feel special. What are some ways to accomplish this? By taking additional…
Question: Who painted the Sistine Chapel? Of course it was Michelangelo. But it was also a crew of 13. We…
The other day I noticed the watch of a client: I asked what the watch meant to him. He said…
Confronting change can be a difficult experience. Simply defined, it is the process of going from one form to another.…
One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond…
What Qualities Do You Look For In The Place You Work At? At Universal’s Islands of Adventure there are two…
Transform Culture and Brand into World-Class Excellence We’ve combined our extensive experience, thought leadership, and hundreds of best-in-business examples to…
This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! I…
A month or so ago, I went to the Genius Bar at Apple to have my laptop looked at. While…
The logo for my company is this symbol: It represents three things: 1. Half of it represents a time piece.…
