You’re probably familiar with this storybook character: Children for generations have loved the Curious George books and have treasured not…
It’s curious how little is really articulated about the need for curiosity. Aristotle claimed that the desire to know is…
Distinguished scientist Dr. Louis Agassiz once spoke of a woman who labored in a boarding house. Her job for 15…
In a previous article, I spoke of customer advocacy in government. I spoke of different ways you could create greater advocacy.…
It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy…
We tell our clients there is a key place where you can learn quickly so much about your brand and…
Accountability never succeeds without making work consequential. And part of making performance matter is in providing for reward, award, and…
For some time, I have wanted to write something that would be a celebration of my teacher and mentor, Julie…
When you think of an organization as a ship, it’s difficult to imagine the force required to direct such a…
In a previous post, we spoke about being accountable. It takes courage for individuals and teams to take accountability in…
