Perhaps one of my most frustrating experiences are front line employees who simply say: “That’s the policy, I’m just doing…
Do you hate to wait? We all wait at one time or another. But what makes waiting in one instance worse…
There have been thousands of business books about how to create an effective internal organizational culture. And there have been nearly as many…
Recently The Atlantic posted in article on the Religion of Workism and whether it was making Americans miserable. It particularly…
We wanted you to be the first to know: The 2nd edition of our successful book, Lead With Your Customer, is…
We’re pleased to introduce Excellence and You, a new online curriculum from Performance Journeys. Excellence and You focuses on our popular…
We’re excited to announce a world-wide benchmarking business program coming in 2020. We’re visiting all six Disney resorts around the…
Our first stop on the 2019 Disney Best Practices Global Tour is the Disneyland Resort. This unique experience offers the…
Overview Disney, Leadership and You by J. Jeff Kober is now available on Amazon. For those who have been touched by the…
As a customer, have you ever experienced the following: Waiting for people to get back with you on a request…
