Every theme park or amusement enterprise wants to be great – even the best parks in the world have opportunities for improvement. I have shared on my Disney at Work site many ideas the House of the Mouse could improve. I want to share three low cost opportunities that could really help SeaWorld, but they … Read more
I’ve posted an article that explores my experiences working in the trench with three different zoo organizations, Chicago Brookfield Zoo, Seattle Woodland Park Zoo, and the Houston Zoo. Even if you don’t operate a zoo, there are great messages about how to provide exemplary customer experiences while building a service-friendly culture. Take a look!