Steps in Transforming Customer Service

In our many engagements, we meet people who embrace our thought leadership around what we refer to as The Chain Reaction of Excellence: Whether it’s a workshop, seminary or keynote–people want to know how they as a leader can take action to transform the customer experience. While there are many details to be attended to, … Read more

I’m Loving It! Behind the Scenes at McDonald’s Hamburger University

Last year, McDonald’s Hamburger University celebrated its 50th anniversary. In 1961, the first Hamburger University met in a basement of a McDonald’s restaurant. Its first class of 15 students would graduate from this training center. Today, in a beautiful park-like setting in Oak Brook, IL and in locations worldwide, more than 5,000 restaurant managers, mid-managers and … Read more

The Dash To Create A Great Culture

Red Frog Events is not your ordinary company. In fact, they pride themselves in providing unique experiences, and in having a corporate culture that expects such. This is not your typical suit-wearing, coffee-drinking, briefcase-carrying group of employees who put in a nine-to five. Instead of coffee breaks, expect foosball breaks. Instead of conference rooms, they … Read more