The Trim Tab: By Small Means We Sail

When you think of an organization as a ship, it’s difficult to imagine the force required to direct such a vessel in the right direction, and then to keep her steady on its course. In truth, the whole ship goes forward with the help of a rudder. And on the edge of the rudder is … Read moreThe Trim Tab: By Small Means We Sail

Soft Wiring For Accountability

We want excellence. We want people to be performing at their very best. But how do we get them there? There is a hard wiring way to hold employees accountable. That usually involves performance plans, annual reviews, and other mechanisms that seldom align themselves toward attaining real results. Most people tie a negative connotation/emotion to … Read moreSoft Wiring For Accountability

Separate Steering From Rowing

World-class organizations separate the work of rowing from steering. Too often, management and executives want to “pick up the paddles” and make things happen themselves—or at least dictate what they should be. Rather, the emphasis should be on putting that manifesto and values in place, then supporting their teams in helping them be their very … Read moreSeparate Steering From Rowing

Hard Wiring Vs. Soft Wiring

Most organizations want to be better than they are. Some do so successfully. World-class organizations—whether they are in the public, private, or non-profit sectors—have learned that there is a definitive link between highly satisfied customers and a highly engaged workforce. As a result, they are looking for ways to create that customer-centric culture where employees … Read moreHard Wiring Vs. Soft Wiring