Steps in Transforming Customer Service

Steering everyone in one direction is not easy--but is facilitated by having everyone speaking the same language about what the customer values.

In our many engagements, we meet people who embrace our thought leadership around what we refer to as The Chain Reaction of Excellence: Whether it’s a workshop, seminary or keynote–people want to know how they as a leader can take action to transform the customer experience. While there are many details to be attended to, … Read more