Making People Feel Special

A Disney Cast Member helping a guest at Tokyo Disneyland with their ice cream. Taking an ordinary transaction and making a guest feel special is at the heart of great guest service. Photo by J. Jeff Kober.

A fundamental human truth is the need to feel special. What are some ways to accomplish this? By taking additional time to hear someone‚Äôs concern. Acknowledging in writing specific things they have done well. Keeping difficult-to-keep commitments. Bypassing given policies and procedures to take care of a greater need. Rewarding and recognizing the contribution of … Read more