3 Low Cost Opportunities at SeaWorld & Beyond

Every theme park or amusement enterprise wants to be great – even the best parks in the world have opportunities for improvement. I have shared on my Disney at Work site many ideas the House of the Mouse could improve. I want to share three low cost opportunities that could really help SeaWorld, but they … Read more

Remember the 10 & 5 Rule–Front & Back

Above is a banner found back of the house at a Hilton hotel. It offers a great reminder of a simple service basic: Within 10 feet–Greet with a smile and eye contact! Within 5 feet-Greet using an appropriate verbal greeting. It only takes 2 seconds to make a great first impression. And I may add, … Read more