The Trim Tab: By Small Means We Sail

When you think of an organization as a ship, it’s difficult to imagine the force required to direct such a vessel in the right direction, and then to keep her steady on its course. In truth, the whole ship goes forward with the help of a rudder. And on the edge of the rudder is … Read moreThe Trim Tab: By Small Means We Sail

Hard Wiring Vs. Soft Wiring

Most organizations want to be better than they are. Some do so successfully. World-class organizations—whether they are in the public, private, or non-profit sectors—have learned that there is a definitive link between highly satisfied customers and a highly engaged workforce. As a result, they are looking for ways to create that customer-centric culture where employees … Read moreHard Wiring Vs. Soft Wiring