Actionable Goals

In a previous post, we spoke of Blue Sky Goals. They not only allow you to dream big, but they begin to give clarity to the direction you want to head into. This post defines the kinds of goals that make Blue Sky Goals a reality. This post defines those goals that fall underneath. Defined … Read moreActionable Goals

Steps in Transforming Customer Service

In our many engagements, we meet people who embrace our thought leadership around what we refer to as The Chain Reaction of Excellence: Whether it’s a workshop, seminary or keynote–people want to know how they as a leader can take action to transform the customer experience. While there are many details to be attended to, … Read moreSteps in Transforming Customer Service