Vote Today! And Every Day!

In anticipation for this week’s major election, TED Radio Hour hosted a podcast called Democracy on Trial. Eric P. Liu, founder of Citizen University and former Deputy Assistant to President Clinton for Domestic Policy, was one of several people interviewed in this podcast. Eric presented some really important thoughts around the demos of democracy. Demos means people, … Read more

Exceed in Meeting Employee Needs

In a previous post, we spoke of separating steering from rowing. If supervisors and executives aren’t steeped in the rowing—if they aren’t figuring out the do’s and don’ts of a thousand different policies and procedures—than just what is their role? In our work, Lead With Your Customer, Mark David Jones and I note that there are … Read more

Hard Wiring Vs. Soft Wiring

Most organizations want to be better than they are. Some do so successfully. World-class organizations—whether they are in the public, private, or non-profit sectors—have learned that there is a definitive link between highly satisfied customers and a highly engaged workforce. As a result, they are looking for ways to create that customer-centric culture where employees … Read more

How to Host Stand Up Meetings

In the previous post, we spoke about the idea that stand up meetings are needed to keep front and centered important (though not necessarily urgent) conversations that need to be held with your employees. We noted that stand up meetings are brief conversations held daily, focusing on important topics such as improving customer service or … Read more

Creating an Employee Engagement Strategy: Hosting Stand Up Meetings

In a previous post, we spoke about the fact that most leaders think an engagement strategy is important, but that few really have such a strategy in place. We then outlined the importance  of having an action planning session and how to do so. The challenge with many organizations is they do in fact set … Read more

Creating an Employee Engagement Strategy: Action Planning Sessions

Gallup has noted that 90% of leaders think an engagement strategy can have an impact on business success, but barely 25% of them actually have such a strategy. Part of the reason is that they don’t know how to do so. This blog offers ideas about how to do that by establishing and focusing on 1-2 Important but Non-Urgent … Read more

Making People Feel Special

A fundamental human truth is the need to feel special. What are some ways to accomplish this? By taking additional time to hear someone’s concern. Acknowledging in writing specific things they have done well. Keeping difficult-to-keep commitments. Bypassing given policies and procedures to take care of a greater need. Rewarding and recognizing the contribution of … Read more

The Dash To Create A Great Culture

Red Frog Events is not your ordinary company. In fact, they pride themselves in providing unique experiences, and in having a corporate culture that expects such. This is not your typical suit-wearing, coffee-drinking, briefcase-carrying group of employees who put in a nine-to five. Instead of coffee breaks, expect foosball breaks. Instead of conference rooms, they … Read more

Inspirational Quotes For Avoiding Stress & Burnout

Here are some inspirational quotes for avoiding stress and burnout in the workplace: “The No. 1 cause of burnout is doing the same thing over and over again and not seeing results.” – Steve Kaczmarski “Much of the stress that people feel doesn’t come from having too much to do. It comes from not finishing what … Read more

Ideas For Avoiding Burnout

Here are some ideas that were brainstormed last week in the Central Florida Community Partners Network meeting around how to keep your team from burning out. We especially focused on those who are quickly becoming “Team Zombies” and R.O.A.D. Warriors (Retired on Active Duty). Nudge them (influence) into being more team focused. Ask them what … Read more