What Is and Isn’t Entrepreneurship

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Organizations talk more and more about creating a culture of entrepreneurship. I thought I would share my thoughts about what is and isn’t entrepreneurship–at least how I see it. Consider the following: This is more than just engaging people—and it’s far beyond employee satisfaction. But it does create those fruits. This is not about empowering … Read more

The Trail to a Great Work Environment

In this studio photo are Ed Dodd, Jack Elrod, Tom Hill and Rhett Carmichael.

What Qualities Do You Look For In The Place You Work At? At Universal’s Islands of Adventure there are two comics that intertwine in Toon Lagoon. They are simply incidental theming to the park, but they offer a couple of great thoughts about creating a great work environment. The first is a comic known for … Read more

Challenging the Process

Perhaps one of my most frustrating experiences are front line employees who simply say: “That’s the policy, I’m just doing what they tell us to do.” In those moments, two things happen. I become irate because management should have created a culture that invites critical thinking around what is working and what is not working … Read more

The Dash To Create A Great Culture

Red Frog Events is not your ordinary company. In fact, they pride themselves in providing unique experiences, and in having a corporate culture that expects such. This is not your typical suit-wearing, coffee-drinking, briefcase-carrying group of employees who put in a nine-to five. Instead of coffee breaks, expect foosball breaks. Instead of conference rooms, they … Read more

Remember the 10 & 5 Rule–Front & Back

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Above is a banner found back of the house at a Hilton hotel. It offers a great reminder of a simple service basic: Within 10 feet–Greet with a smile and eye contact! Within 5 feet-Greet using an appropriate verbal greeting. It only takes 2 seconds to make a great first impression. And I may add, … Read more