Organizations talk more and more about creating a culture of entrepreneurship. I thought I would share my thoughts about what is and isn’t entrepreneurship–at least how I see it. Consider the following: This is more than just engaging people—and it’s far beyond employee satisfaction. But it does create those fruits. This is not about empowering … Read moreWhat Is and Isn’t Entrepreneurship
We tell our clients there is a key place where you can learn quickly so much about your brand and culture–the restroom. The cleanliness of the restroom speaks volume about how employees think through the customer experience. It also sends a message about organizational pride. Granted, most restrooms in an office or retail setting are … Read moreHas Your Brand & Culture Gone Down the Toilet?
What Qualities Do You Look For In The Place You Work At? At Universal’s Islands of Adventure there are two comics that intertwine in Toon Lagoon. They are simply incidental theming to the park, but they offer a couple of great thoughts about creating a great work environment. The first is a comic known for … Read moreThe Trail to a Great Work Environment
Perhaps one of my most frustrating experiences are front line employees who simply say: “That’s the policy, I’m just doing what they tell us to do.” In those moments, two things happen. I become irate because management should have created a culture that invites critical thinking around what is working and what is not working … Read moreChallenging the Process
In earlier days of coal mining, there was a concern about ventilation. Methane and carbon monoxide gases were a poison that could take the life of a miner before it was too late. To resolve that concern, canaries were brought down in cages to accompany the workers. Canaries were even more sensitive to those gases … Read moreWhat Are Your Canaries in the Coal Mine?
Red Frog Events is not your ordinary company. In fact, they pride themselves in providing unique experiences, and in having a corporate culture that expects such. This is not your typical suit-wearing, coffee-drinking, briefcase-carrying group of employees who put in a nine-to five. Instead of coffee breaks, expect foosball breaks. Instead of conference rooms, they … Read moreThe Dash To Create A Great Culture
Above is a banner found back of the house at a Hilton hotel. It offers a great reminder of a simple service basic: Within 10 feet–Greet with a smile and eye contact! Within 5 feet-Greet using an appropriate verbal greeting. It only takes 2 seconds to make a great first impression. And I may add, … Read moreRemember the 10 & 5 Rule–Front & Back