I’m Loving It! Behind the Scenes at McDonald’s Hamburger University

Last year, McDonald’s Hamburger University celebrated its 50th anniversary. In 1961, the first Hamburger University met in a basement of a McDonald’s restaurant. Its first class of 15 students would graduate from this training center. Today, in a beautiful park-like setting in Oak Brook, IL and in locations worldwide, more than 5,000 restaurant managers, mid-managers and … Read more

Disney’s Four Keys to a Great Guest Experience

Since the mid 1960′s Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a compass for everything Disney does–both strategically and tactically. In recent months, new changes have been made to better amplify and operationalize on these Four Keys. Read here about some of the important changes that have been implemented.

Hamburger University at 50

Celebrating the same birthday as mine, McDonald’s Hamburger University turned 50 this year. So before 2011 is over, I wanted to acknowledge this major corporate university which has trained some 80,000 restaurant managers, mid-managers and owner/operators over the years. Courses are taught in some 28 languages. And another university was established in China, where according … Read more