We tell our clients there is a key place where you can learn quickly so much about your brand and culture–the restroom. The cleanliness of the restroom speaks volume about how employees think through the customer experience. It also sends a message about organizational pride. Granted, most restrooms in an office or retail setting are … Read moreHas Your Brand & Culture Gone Down the Toilet?
In earlier days of coal mining, there was a concern about ventilation. Methane and carbon monoxide gases were a poison that could take the life of a miner before it was too late. To resolve that concern, canaries were brought down in cages to accompany the workers. Canaries were even more sensitive to those gases … Read moreWhat Are Your Canaries in the Coal Mine?