Remember the 10 & 5 Rule–Front & Back

Above is a banner found back of the house at a Hilton hotel. It offers a great reminder of a simple service basic:

Within 10 feet–Greet with a smile and eye contact!

Within 5 feet-Greet using an appropriate verbal greeting.

It only takes 2 seconds to make a great first impression. And I may add, it takes very little. You’d be surprised how improved your brand would be by doing this simple thing. Imagine how better your corporate culture would be if you practiced that same principle with fellow employees, even when in the back of the house.

It’s a simple–and very inexpensive idea for building the brand and creating a high performing culture. Part of what we share in Lead With Your Customer. For more low/no cost ideas that can really impact your organization, order a copy today!

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