Hamburger University at 50

Celebrating the same birthday as mine, McDonald’s Hamburger University turned 50 this year. So before 2011 is over, I wanted to acknowledge this major corporate university which has trained some 80,000 restaurant managers, mid-managers and owner/operators over the years. Courses are taught in some 28 languages. And another university was established in China, where according … Read more

Morale–Mission Impossible?

Tom Cruise’s new movie, Mission Impossible, is out this weekend. It’s Brad Bird’s first live-action movie, having previously created both of Pixar’s highly acclaimed films, The Incredibles and Ratatouille. One of my favorite quotes on employee morale comes from Brad: “In my experience, the thing that has the most significant impact on a movie’s budget–but … Read more

A Trucking Company With Values?

It’s hardly imaginable that a large trucking company like Con-way would really bother with promoting values. You would think that it was all about efficiency and the bottom line. But they have gone to great lengths over the years to establish a culture that fosters excellence. Their values are: Safety Integrity Commitment Excellence As such, … Read more

Finally Inside an In-and-Out Burger

I had visited In-and-Out Burger several times over the years–especially on trips to California. But I had always gone through the drive-through. Therefore, there was not much to judge of the experience other than product and price–which was always great. This summer I was in Utah and took my family inside an In-and-Out Burger restaurant … Read more

Caring Until The End

We took this picture when I was with The Disney Institute a number of years ago. Everything in the box actually belongs to my family, including the picture of my grandmother as a small child, and a quilt made by my other grandmother. We took the picture as part of a Disney Institute program entitled … Read more