Hamburger University at 50

Celebrating the same birthday as mine, McDonald’s Hamburger University turned 50 this year. So before 2011 is over, I wanted to acknowledge this major corporate university which has trained some 80,000 restaurant managers, mid-managers and owner/operators over the years. Courses are taught in some 28 languages. And another university was established in China, where according … Read moreHamburger University at 50

Morale–Mission Impossible?

Tom Cruise’s new movie, Mission Impossible, is out this weekend. It’s Brad Bird’s first live-action movie, having previously created both of Pixar’s highly acclaimed films, The Incredibles and Ratatouille. One of my favorite quotes on employee morale comes from Brad: “In my experience, the thing that has the most significant impact on a movie’s budget–but … Read moreMorale–Mission Impossible?

3 Lessons Disney Learned From Marriott

After spending 60 years with his family’s company–40 of those as CEO, Bill Marriott announced that he is stepping down at 80. The Marriott company is legendary in the hotel business. But few people know the relationship between the two and its influence on Disney. Click here to read how Marriott was not only a … Read more3 Lessons Disney Learned From Marriott

A Trucking Company With Values?

It’s hardly imaginable that a large trucking company like Con-way would really bother with promoting values. You would think that it was all about efficiency and the bottom line. But they have gone to great lengths over the years to establish a culture that fosters excellence. Their values are: Safety Integrity Commitment Excellence As such, … Read moreA Trucking Company With Values?

Finally Inside an In-and-Out Burger

I had visited In-and-Out Burger several times over the years–especially on trips to California. But I had always gone through the drive-through. Therefore, there was not much to judge of the experience other than product and price–which was always great. This summer I was in Utah and took my family inside an In-and-Out Burger restaurant … Read moreFinally Inside an In-and-Out Burger

Caring Until The End

We took this picture when I was with The Disney Institute a number of years ago. Everything in the box actually belongs to my family, including the picture of my grandmother as a small child, and a quilt made by my other grandmother. We took the picture as part of a Disney Institute program entitled … Read moreCaring Until The End

Would You Hire This Person In Your Business?

The Setting says much about the culture at Zappos. In July of 2011, we were in Las Vegas hosting an Executive Session for SHRM. While there, we had a chance to visit and go behind the scenes with the Wynn Hotel, Whole Foods, and The Las Vegas Convention & Visitor’s Authority. All were terrific. It … Read moreWould You Hire This Person In Your Business?