J. Jeff Kober

For nearly 35 years, Jeff has delivered development and training solutions for the private, public and non-profit sectors. He has facilitated hundreds of programs and delivered keynote addresses to scores of clients as diverse as General Electric, the U.S. Postal System, Federal Express, and the City of New York. Topics have ranged from leadership to performance accountability, from customer service to team building.

Jeff’s consultant activities were previously associated with The Disney Institute, a best-practices institution modeled on America’s first corporate university.  While there, Jeff was responsible for designing The Disney Approach to Quality Service and Service, Disney Style programs. The models, concepts, and examples of those programs were later introduced in the successful business book, Be Our Guest: Perfecting the Art of Customer Service, with a forward by former Disney CEO, Michael Eisner.

Jeff with his former boss.

Jeff continues to be the thought leader in sharing best practices of the Walt Disney Companies for corporations worldwide. He hosts DisneyatWork.com, with blog posts and podcasts featuring ideas on life & work from the “Happiest Place on Earth.” Many of those stories and concepts have been penned into four best-in-business books on the house of the mouse: Disney, Leadership and YouLessons From Epcot: In Leadership, Business and Life:Disney’s Hollywood Studios: From Show Biz to Your Biz; and The Wonderful World of Customer Service at Disney

Beyond Disney, Jeff emphasizes best practices from a range of amazing organizations. Jeff is President of Performance Journeys, a training and development group devoted to developing and implementing excellence in the workplace. He provides a “soups to nuts” approach to learning and performance improvement, offering everything from organizational assessments to consulting; from instructional design to his Excellence and You online tools. He is a certified TotalSDI facilitator, offering strengths-based assessments; and also offers the Change Style Indicator in improving change effectiveness.

Jeff is also a partner and CEO of World Class Benchmarking, which provides a programming series that benchmarks many of America’s greatest corporations. Along with his business partner, Mark David Jones, he has co-authored Lead With Your Customer now in its 2nd edition.  It showcases scores of examples of how private, public and non-profit world-class organizations have transformed their culture and brand into world-class excellence.

A native of Phoenix, Jeff received his advanced degree at Brigham Young University in Instructional Media Design after completing an undergraduate degree in International Studies. He resides in Orlando, Florida along with his wife and family.

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