Join Our New Program in December 2021!

Join us at the Disneyland Resort! This unique experience offers the opportunity to visit the only park that Walt Disney personally opened to the world. At Disneyland, Walt’s personal touch is throughout, and his mark is tangible. If you love Disney, but you have never been to The Disneyland Resort, this is an absolute on your bucket list. If you’ve been to Disneyland, we promise that the time you spend will be unlike any visit you’ve had before. You will experience the park with new eyes.

Entrance to Disneyland. Photo by J. Jeff Kober.


Day 1: We’ll begin at noon at Disneyland Park with a leadership focus. We’ll walk in Walt’s footsteps and see the powerful lessons of leadership which he demonstrated as well as the work of scores of leaders who have since contributed to the park. Each participant will receive a copy of Disney, Leadership and You. Our focus will be on how you can attain results by working effectively with others. Each attraction and experience we attend will underscore the power of being an effective leader. We’ll conclude with a dinner option where we will discuss those applications for your organization.

Day 2: We’re off to visit Disney California Adventure with a stop at Downtown Disney. In addition to the leadership lessons that can be gleaned there, we will dive into understanding what it takes to engage your employees. We’ll focus on the themes of developing a customer-centric culture throughout the employee experience. We’ll discuss issues related to employee hiring, orientation, onboarding, training & development, communication, accountability & recognition. At key points we’ll look at which of these best practices can be put to work in your organization.

Carsland, at Disney California Adventure. Photo by J. Jeff Kober.

On the afternoon of day 2 we will switch our focus to emphasize the customer experience. Using examples from Disney California Adventure, we will examine what we refer to as the Customer Compass, and explore ways you can better understand customer needs. We’ll showcase what’s known as the Disney’s four keys to a great guest experience and introduce what we refer to as the 6 P’s of delivering a great customer experience. Those concepts will be illustrated in the locations we visit to include the new Avengers Campus. These ideas are showcased in a copy you’ll receive of Jeff’s Wonderful World of Customer Service at Disney. We will finish off the day helping you to translate these concepts back to your own organization.

Day 3:  We’re back to Disneyland Park, where we will integrate the concepts of service standards into delivering a great customer experience. We’ll also talk about the realities of providing service recovery when guests are unhappy with their experience. At lunch we’ll tie all of the loose ends together and help you to finalize your action plan for implementing these ideas back home. It’s a focused schedule with learning around every corner. But we assure you that your paradigm of organizational excellence will be shifted.

Visiting Star Wars Galaxy’s Edge will be the capstone of our experience. Photo by J. Jeff Kober.


Travel: For those coming from outside Los Angeles, there are two major airports. LAX is one of the biggest in the country, and hosts nearly every airline. John Wayne, or SNA, is much closer. Either way, unless you have other plans in Los Angeles, we suggest you obtain a chartered bus or Uber, as you will probably have no need for a vehicle during your stay, and traveling on the freeways of Los Angeles is not for the faint of heart.

Hotel:There are many options for your hotel stay, to include resort hotels on Disneyland Resort property. You are welcome to choose what works best for your budget, and identify the number of nights you stay.

NOTE!  David Zanolla, owner and agent of Out The Door Travel, LLC. can help you arrange your air, hotel, transportation and other needs. There’s no cost–but it could save you a lot of time–and even money–especially when you put it in the hands of someone who really knows Disney and travel. Call today at 309-863-5469 or reach out to him via

Ticketing: We will provide you a 3-day pass. It will not be a park hopper, but you have the option to add that if it is your preference.

Food & Beverage: As part of the program we will provide lunch and dinner on the first day. Day two we will provide breakfast and lunch. On day three we will provide breakfast and lunch.

Investment: U.S. $1800 for all three days, which covers the program and materials. Note that in addition to the above you will receive a program workbook and a copy of:

  • Disney, Leadership & You
  • The Wonderful World of Customer Service at Disney
  • One year membership in the Wayfinder Society, complete with best-in-business interactive tools

Next Steps

If you wish to join us, please contact us! We emphasize that the class is small. Our intention is to provide the most 1:1 time possible to discuss the challenges you face in your business and to identify possible solutions for taking your organization to the next level. You may also want to discuss having an exclusive program just for your team, so please call to discuss.

This experience is powerful, with possibilities for you back home that are tangible and attainable. Join us!

Note: Disney Best Practices Global Tour is part of Performance Journeys. It is not related or sponsored by the Walt Disney Company.