Nordstrom: The Shoe Fits When It Comes To Great Service

  Many people know Nordstrom as being one of the best customer-savvy deliverers in the country. And many of those same people have become loyal customers themselves. But because of their very modest corporate culture, few really know what has made this small shoe store become such a major retailer. When we benchmark Nordstrom in … Read more

Celebrating the Influence of Stephen R. Covey

Based on Stephen R. Covey's teachings, I crafted my own planner as a young consultant at Walt Disney World working above the Venetian Palace at Epcot's Italy. I felt I was truly a "Renaissance Man".

I remember seeing Stephen R. Covey for the first time. It was in the atrium of the newly opened Tanner building at Brigham Young University. I was an undergraduate in search of more than a degree–I was looking for a future career. This was a couple of years before Covey’s infamous Seven Habits of Highly … Read more