How to Host Stand Up Meetings

Associates line up on  both sides to congratulate outstanding sales associates at Nordstrom. Photo by J. Jeff Kober.

In the previous post, we spoke about the idea that stand up meetings are needed to keep front and centered important (though not necessarily urgent) conversations that need to be held with your employees. We noted that stand up meetings are brief conversations held daily, focusing on important topics such as improving customer service or … Read more

Creating an Employee Engagement Strategy: Hosting Stand Up Meetings

In a previous post, we spoke about the fact that most leaders think an engagement strategy is important, but that few really have such a strategy in place. We then outlined the importance  of having an action planning session and how to do so. The challenge with many organizations is they do in fact set … Read more

Creating an Employee Engagement Strategy: Action Planning Sessions

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Gallup has noted that 90% of leaders think an engagement strategy can have an impact on business success, but barely 25% of them actually have such a strategy. Part of the reason is that they don’t know how to do so. This blog offers ideas about how to do that by establishing and focusing on 1-2 Important but Non-Urgent … Read more

New Book! Disney’s Hollywood Studios: From Show Biz to Your Biz

Biz Small

This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! I am so very excited to announce my newest book, Disney’s Hollywood Studios: From Show Biz to Your Biz, published by Theme Park Press. I’m thrilled that it’s available in time for this week’s 25th silver anniversary of Disney’s … Read more

Mid Life Celebration

Jeff Noel

The logo for my company is this symbol: It represents three things: 1. Half of it represents a time piece. This represents performance. It’s about attaining results. 2. Half of it represents a compass. This represents having your values and priorities in order–being pointed in the right direction. 3. The color is gold. Gold occurs … Read more

Challenging the Process

Perhaps one of my most frustrating experiences are front line employees who simply say: “That’s the policy, I’m just doing what they tell us to do.” In those moments, two things happen. I become irate because management should have created a culture that invites critical thinking around what is working and what is not working … Read more

Busting Service Silos

We often meet with teams that say they are fairly effective at teamwork. But when we study their relationship with other departments and organizations, things start to fall apart. The result is that we often find silos that create gaps in creating a solid, consistent, customer experience. In our book, Lead With Your Customer, we … Read more