Why Work At Disney? The Disney Difference

Why work at Disney? Why would you want to work at Disney if Universal or SeaWorld was paying you more per hour to work there? Why would you travel all the way out to the Magic Kingdom, get on a bus, walk through a utilidor before punching your time card and going to work, when … Read more

Nordstrom: The Shoe Fits When It Comes To Great Service

Many people know Nordstrom as being one of the best customer-savvy deliverers in the country. And many of those same people have become loyal customers themselves. But because of their very modest corporate culture, few really know what has made this small shoe store become such a major retailer. When we benchmark Nordstrom in our … Read more

I’m Loving It! Behind the Scenes at McDonald’s Hamburger University

Last year, McDonald’s Hamburger University celebrated its 50th anniversary. In 1961, the first Hamburger University met in a basement of a McDonald’s restaurant. Its first class of 15 students would graduate from this training center. Today, in a beautiful park-like setting in Oak Brook, IL and in locations worldwide, more than 5,000 restaurant managers, mid-managers and … Read more

Disney’s Four Keys to a Great Guest Experience

Since the mid 1960′s Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a compass for everything Disney does–both strategically and tactically. In recent months, new changes have been made to better amplify and operationalize on these Four Keys. Read here about some of the important changes that have been implemented.

The Dash To Create A Great Culture

Red Frog Events is not your ordinary company. In fact, they pride themselves in providing unique experiences, and in having a corporate culture that expects such. This is not your typical suit-wearing, coffee-drinking, briefcase-carrying group of employees who put in a nine-to five. Instead of coffee breaks, expect foosball breaks. Instead of conference rooms, they … Read more

Working With Multiple Supervisors

Many organizations have seven-day operations, and while their customers may visit only during operating hours, it still acts as a 24-hour operation in preparing for those customers. No one can be at work all the time. It’s necessary to have multiple supervisors within the same department. But with that arrangement comes several problems: Relationships. You … Read more

Inspirational Quotes For Avoiding Stress & Burnout

Here are some inspirational quotes for avoiding stress and burnout in the workplace: “The No. 1 cause of burnout is doing the same thing over and over again and not seeing results.” – Steve Kaczmarski “Much of the stress that people feel doesn’t come from having too much to do. It comes from not finishing what … Read more

Ideas For Avoiding Burnout

Here are some ideas that were brainstormed last week in the Central Florida Community Partners Network meeting around how to keep your team from burning out. We especially focused on those who are quickly becoming “Team Zombies” and R.O.A.D. Warriors (Retired on Active Duty). Nudge them (influence) into being more team focused. Ask them what … Read more

Morale–Mission Impossible?

Tom Cruise’s new movie, Mission Impossible, is out this weekend. It’s Brad Bird’s first live-action movie, having previously created both of Pixar’s highly acclaimed films, The Incredibles and Ratatouille. One of my favorite quotes on employee morale comes from Brad: “In my experience, the thing that has the most significant impact on a movie’s budget–but … Read more