Creating an Employee Engagement Strategy: Hosting Stand Up Meetings

In a previous post, we spoke about the fact that most leaders think an engagement strategy is important, but that few really have such a strategy in place. We then outlined the importance  of having an action planning session and how to do so. The challenge with many organizations is they do in fact set … Read more

Creating an Employee Engagement Strategy: Action Planning Sessions

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Gallup has noted that 90% of leaders think an engagement strategy can have an impact on business success, but barely 25% of them actually have such a strategy. Part of the reason is that they don’t know how to do so. This blog offers ideas about how to do that by establishing and focusing on 1-2 Important but Non-Urgent … Read more

What Collaboration Is and Is Not

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Beyond the interpersonal behaviors of a single team is the need for organizations to work across multiple teams to accomplish their shared mission. Collaboration is defined as the act of working together with one or more teams to achieve a common goal. Yes, it’s similar to team dynamics, which places the success on several individuals … Read more

The Trail to a Great Work Environment

In this studio photo are Ed Dodd, Jack Elrod, Tom Hill and Rhett Carmichael.

What Qualities Do You Look For In The Place You Work At? At Universal’s Islands of Adventure there are two comics that intertwine in Toon Lagoon. They are simply incidental theming to the park, but they offer a couple of great thoughts about creating a great work environment. The first is a comic known for … Read more

New Book! Disney’s Hollywood Studios: From Show Biz to Your Biz

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This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! I am so very excited to announce my newest book, Disney’s Hollywood Studios: From Show Biz to Your Biz, published by Theme Park Press. I’m thrilled that it’s available in time for this week’s 25th silver anniversary of Disney’s … Read more

Challenging the Process

Perhaps one of my most frustrating experiences are front line employees who simply say: “That’s the policy, I’m just doing what they tell us to do.” In those moments, two things happen. I become irate because management should have created a culture that invites critical thinking around what is working and what is not working … Read more

Busting Service Silos

We often meet with teams that say they are fairly effective at teamwork. But when we study their relationship with other departments and organizations, things start to fall apart. The result is that we often find silos that create gaps in creating a solid, consistent, customer experience. In our book, Lead With Your Customer, we … Read more